Customer complaints! We’ve all been there – we’re in a restaurant or store and we have a complaint about something. What do you do about it? A good many people just suck it up and leave. Others say something. Which […]
Their Mad, They’ve said So & They love You!
I Made The Homepage of Business Week!
I got a great compliment this week over at Business Week. I just happened to be on their blog and commented on how I handle personal presentations. Shirley Brady, their Community Editor contacted me asking if I wouldn’t mind them putting me on […]
Blog your Enthusiasm!
Here’s a great blog that focuses on enthusiasm. In these edgey times, we all must work harder to stay positive and not let negatives bury us.
My first eBook unleashed!
You may have noticed the new promotion to our right. This the my eBook, The Reluctant Salesperson: An introvert’s guide to selling. It is the result of a discussion I’ve had through blogging with introverts from different parts of our planet who find it […]
What To Do – What To Do?
All around us the sky is falling or at least it appears that way. Even the best among us have days where it is tiring to keep the wheels spinning. Where is our next opportunity, when can we take a break and enjoy the […]
How Branding is Relevant in a Slow Economy
If you understand your brand and are passionate about it, then you have a better than average chance to weather the storm of a slow economy or recession. If you’ve been addressing brand issues and have built your company on […]
When is change a good thing?
You’ve heard that commercial a million times. That ad is starting to look old. Your logo – does it really address who we are? The Sales Manager doesn’t seem so hungry anymore, blah, blah blah. What is really going on here? Do the marketing […]
It walks like a duck and quacks like a duck, but what does it do?
Recently I had the opportunity to talk to an Aflac sales person. They marveled how the Aflac duck has put them on the map. Before said duck, nobody had even heard of them. Now just mentioning the name of the company gets people within […]
When bad brand personalities happen to good organizations.
I recently completed a re-branding of a networking group within a private club in Detroit. The problem with the group was that they lost their direction and it was increasingly harder to get membership out to events. They simply didn’t know who they were. […]
Calling all introverts! I need your advice!
If you’re in business, chances are you’ve had to sell something to someone. Maybe it’s a product or service. When a lot of people start their businesses and they look forward to building their empire, one thing many of them don’t enjoy is selling.
They […]
