coaching executive

I’m in Dar Es Salaam, in Tanzania on a branding project. In one of our meetings, a manager pointed out the fact that they are getting public criticism due to the fact that while progress on the construction phase of the project is commencing, […]

New article on “Mulligans in Branding,” over at Start Up Growth Expert.com I just started writing for them. Lots of great information for start-ups.

I’m about to embark on a trip to Tanzania in eastern Africa to facilitate developing a brand for a transportation agency. This is my first trip to this continent. I will be there for several weeks. Preparing for the trip has been the biggest […]

A brand by its nature has to be strong and stable. Owners of the brand have to be ever diligent to ensure its authenticity. Stake holders have an enormous impact on this stability. Stresses from the marketplace place a hefty […]

I was just directed to a blog post on customer service. This article showed the effectiveness of social media in responding to poor service and the benefits that could happen.

It reminded me of a situation where I was being waited on, but was […]

This is a first for me. I recently had a client give a gift of consulting to a brother of theirs. They bought them, “one hour with Ed Roach.”

This wasn’t something that I encouraged or even knew about for that […]

Rumors have a terrible impact on internal communications and thus your brand. Here is a podcast outlining the hazards.

I was recently interviewed by Brenda Porter-Rockwell at Inc.com (the web devision of Inc. magazine). A number of branding professionals and I are featured in this informative article. I think you’ll pick up some great tips and opinion here. […]

How many people do you know who long to be in their own business? They have lots of great ideas and yearn to “be my own boss.” They put a lot of energy in dreaming and wondering if this will be their ticket to […]